Return & Refund Policy for Madema.in

Effective Date: 01/05/2026

Customer satisfaction matters to Madema. If there is an issue with your order, we’re here to help.

Eligible Returns

Returns are accepted only in the following cases:

• Product received is damaged
• Wrong item delivered
• Product leakage / packaging defect
• Item missing from shipment

Return Request Timeline

• Return requests must be raised within 48 hours of delivery.
• Please provide:
  • Order ID
  • Photos / videos of product and packaging
  • Brief description of issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened products
• Used products
• Products damaged due to misuse
• Products purchased during clearance sale / special offer (unless damaged)

Refund Process

Approved refunds will be processed within 5–7 business days through:

• Original payment method, or
• Store credit / replacement product (as applicable)

Replacement Policy

Eligible defective / damaged products may be replaced at no extra cost, subject to stock availability.

Cancellation of Refund

Madema reserves the right to reject false or abusive claims after verification.